Support

See our questions and answers page for the answers to all your questions.

Support questions:

A bank or credit card charge issue?

Your statement will say BGP DIGITAL or PAYPAL *BGPDIGITAL. That’s us. PRE-SKI.

Card payments read BGP DIGITAL. Through PayPal it reads PAYPAL *BGPDIGITAL. If you paid by bank transfer inside PayPal you’ll see PAYPALINST XFER.

You paid, but you can’t access the course?

Don’t worry. Just follow this simple guide, which solves almost every case:

  1. Open your email receipt.
  2. There’s a blue banner across the top, and that banner is your way in. Click it.
  3. Pick a password, and you land on your My Courses page.

No receipt? Check your Junk folder. Depending on your settings it may have gone in there.

Forgotten password

Forgot Password on the login page sends you a reset email. Once you’re back in, you can change it under Account, then Profile Settings, then Change Password.

Refunds

The guarantee page explains what we promise, and a claim must be made on the claim form. We answer within five working days.

If you bought the wrong course, you can simply pay the difference, not the full price again. Email us and we’ll send you the link.

Your data

Contact us and we’ll show you what we hold, or delete it, whatever you require. This can take up to one month. See our privacy policy for the details.

For anything else not covered in the questions and answers section, email info@pre-ski.com.