Last updated 15 September 2026.
This explains what we do with your information when you use pre-ski.com, take our course finder quiz, or buy a course. It is written in plain English, so it is quick to read.
PRE-SKI is a trading name of Brand Growth Partners Ltd, registered in England and Wales, company number 15039059. Registered office: 124 City Road, London, EC1V 2NX. We are the data controller, which means we are responsible for your information and answerable for how it is used. Contact us at info@pre-ski.com.
We ask for an email address so we can send you your quiz result and, if you want them, useful updates. If you buy, we take the details needed to give you the course and keep our books straight. We do not sell your data to anyone, ever. You can ask us to delete it at any time.
Most people who buy do the course themselves. Where a course is bought for a young person, the account still belongs to the adult who bought it, and that adult is our customer.
We hold no information about your child in the normal course of things. We never ask for their age or email address, and children do not have their own logins with us. The only details we keep are the buyer’s, and one account covers one person.
There is one exception, and it only happens if you choose to make it happen. If you claim a refund under our guarantee, the claim form asks for a short exercise video, and that video may show your child. What we do with it is set out under refund claims below, and you can read it before you decide to claim.
A name goes on the certificate at the very end. The certificate is a download in the final lesson and the name is typed onto it on your own device, so it never reaches us and we keep nothing.
If you believe a child has sent us information directly, email info@pre-ski.com and we will delete it.
When you take the quiz. Your email address and your answers about your trip, your experience and your starting fitness. We use these to send your course recommendation and to point you at the right course. Our lawful basis is your consent, given when you enter your email.
When you buy. Your name, email address, billing address, what you bought, and any code you used at checkout, such as a school code, a group booking code or a discount code. Payment card details go straight to our payment providers and never reach us. Our lawful basis is performing our contract with you, and for our accounting records, our legal obligation.
When a teacher signs a school up. The teacher’s name, email address and role, the school’s name and postcode, the month and size of the trip, and how many teacher and pupil premium places the school would like. Those last two are numbers only: we never ask for a pupil’s name or any detail about a pupil. We use this to give the school its code, send the teachers pack and make the school’s donation at the end of the season. Our lawful basis is our legitimate interest in running the School Programme with the schools that ask to join it.
When you download your certificate. Nothing. The name is typed onto the certificate on your own device and never reaches us.
When you claim a refund. Your name, the email address you bought with, which course, the date you finished, your answers about what did not work, and a short video of one exercise being performed. We also look at your course progress on your own account, which we already hold. Our lawful basis is performing our contract with you, because the guarantee is part of what you bought.
We use all of it for one purpose only: deciding your claim and paying your refund. We never use a claim video for marketing, we never publish it, and we never show it to anyone outside the two people here who assess claims.
If the video shows a child, you are consenting on their behalf by uploading it, and you can withdraw that at any time by emailing us. Tell us and we delete the video immediately, though we may then need something else from you to settle the claim.
How long we keep a claim. The video is deleted within 30 days of the claim being closed, whichever way it goes. The record that a refund was made, and its amount, stays for six years because HMRC requires it. That record holds no video.
When you email us. Whatever you write, so we can reply.
When you visit the site. Anonymous page statistics: which pages were viewed, roughly where in the country the visit came from, and what device was used. This uses no cookies and does not identify you, which is why you have not been shown a cookie banner. We look at it to see which pages help people and which confuse them.
When you send a form. To stop our forms being flooded with fake entries, we count how often each connection sends one. We keep a scrambled code made from your internet address, never the address itself, and delete it after two days.
When you reach the checkout. The checkout at shop.pre-ski.com is run by our checkout provider, and it sets its own cookies there. Some keep your payment secure and stop fraud, and some measure how the checkout is used. We do not set them and we do not read them. They are listed under Cookies below.
If you opt in, we send occasional emails about ski preparation and PRE-SKI courses. Every one has an unsubscribe link and one click is enough. Buyers receive service emails about the course they bought regardless, because those are part of what you paid for.
We use a small number of trusted companies to run the business. They act on our instructions and cannot use your data for their own purposes.
We may also share information where the law requires it. We do not sell your data and we do not share it with advertisers.
Some of these companies are based outside the UK. Where that is the case, they are covered by the safeguards UK data protection law requires, such as approved contract terms.
Some links on our gear and trip pages are affiliate links, which means we may earn a commission if you buy after clicking one. Those links are marked as advertisements on the page.
We set no tracking cookies ourselves and we run no advertising scripts on this site. When you click one of those links you leave our site, and the shop or the network it uses may set its own cookies on its own website, under its own cookie notice and its own privacy policy. Nothing about you is passed from us to them beyond the fact that the click came from our page.
This site sets no cookies and keeps nothing on your device.
The checkout at shop.pre-ski.com is run by our checkout provider. When you open it, the provider sets its own cookies and browser storage, and there is no setting that lets us switch them off. This is what we found there on 15 September 2026:
Payment security and fraud checks. One cookie that stays for about a year, one that lasts less than a day, and browser storage used by the fraud check and by the PayPal button.
Checking the checkout works properly. One cookie that lasts less than a day.
Measuring how the checkout is used. One cookie that stays for about 13 months, one that lasts less than a day, and browser storage that holds those measurements until they are sent.
Two of these cookies are set so that your browser also sends them to pre-ski.com. This site never reads them.
You can clear them, or block cookies for shop.pre-ski.com, in your browser settings. If you block the payment security ones, the checkout may not let you pay. Questions to info@pre-ski.com.
Where a school promotes PRE-SKI, parents buy directly from us. The school does not pass us parent or pupil data, and we do not pass the school any personal information about who bought. If a school asks how take-up is going, we tell them how many pupils on the trip have signed up, and nothing beyond that.
Quiz entries from people who never buy: 24 months, then deleted. That covers two ski seasons, so if you enquire one year and book the next, we still know what you needed.
Customer records: for as long as you have access to the course, then for six years after, because HMRC requires us to keep business records that long.
Marketing lists: until you unsubscribe, then we keep a note of your unsubscribe so we do not email you again by accident.
Refund claim uploads: the video is deleted within 30 days of the claim being closed. The accounting record of the refund stays six years, and holds no video. A video uploaded without a finished claim is deleted automatically after 30 days.
School sign-ups: until the end of the ski season the school’s code covers, then deleted. The record of the donation we paid stays for six years, because HMRC requires it.
You can ask us to show you what we hold, correct it, delete it, stop using it for marketing, or send it to you in a portable file. Email info@pre-ski.com and we will respond within one month, free of charge.
If you think we have handled your information badly, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Our site runs over an encrypted connection. We hold no card details and no payment data. Access to customer information is limited to the people who need it to run PRE-SKI.
If we change this policy we will update the date at the top. If the change is significant, we will say so by email to anyone on our list.